On this page you will find the answers to the most common questions that our customers regularly ask and hopefully your question will be answered as well.
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Our Sales Adviser will set up a meeting in the week following your missive concluding. Depending on the build stage of your property, you can choose your kitchen doors, work surfaces, kitchen tiles and bathroom, cloakroom and en-suite tiles. Normally properties bought from our stock range have existing colour choices made due to the build stage.
You will be given the opportunity to individualise your new home when you choose from our extensive range of upgrades called 'Distinctions'. These are also taken into account when we work out our build programme. To allow us to keep to this programme and control activity on site, no other alterations or additions can be permitted to your home before you legally complete.
You will be given the opportunity to individualise your new home when you choose from our extensive range of upgrades called 'Distinctions'. These are also taken into account when we work out our build programme. To allow us to keep to this programme and control activity on site, no other alterations or additions can be permitted to your home before you legally complete.
Delays sometimes happen when building a new home, so initially, if your new home is still under construction, we will give you an anticipated legal completion date to within two months.
At the earliest opportunity thereafter and with regular communication, we will inform you of a firm move in date.
At the earliest opportunity thereafter and with regular communication, we will inform you of a firm move in date.
All of this is set out in the Deed of Conditions which will be available via your Solicitor.
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If there are any remedial items, these will be dealt with for the first 3 to 4 weeks of entry, by the site management.
A member of our Customer Care Department will then contact you 4 weeks after your date of entry to your new home to arrange a visit by our Customer Care Manager.
Any items reported at the 4 week visit will be dealt with as quickly and efficiently as possible. When all items on this list have been completed we will require you to sign this off as complete.
With regard to any further remedial items our normal procedure for dealing with these would be to request that you list any snagging items which may become apparent on a remedial item sheet and we will deal with these items approximately 6 months after entry. Our Customer Care Administrator will contact you to arrange a visit to inspect all items noted at this time.
A member of our Customer Care Department will then contact you 4 weeks after your date of entry to your new home to arrange a visit by our Customer Care Manager.
Any items reported at the 4 week visit will be dealt with as quickly and efficiently as possible. When all items on this list have been completed we will require you to sign this off as complete.
With regard to any further remedial items our normal procedure for dealing with these would be to request that you list any snagging items which may become apparent on a remedial item sheet and we will deal with these items approximately 6 months after entry. Our Customer Care Administrator will contact you to arrange a visit to inspect all items noted at this time.
